1.
How easy is it to obtain information? (spec
sheets, certs, technical info., etc.)
5
4
3
2
1
2.
How prompt are we in responding to requests
for quotes?
5
4
3
2
1
3.
How price competitive are we?
5
4
3
2
1
4.
How easy is it to place orders with us?
5
4
3
2
1
If poor (1), please explain:
5.
How is our delivery date versus our
promised date?
5
4
3
2
1
If poor (1), please explain:
6.
Does our quality meet your expectations?
5
4
3
2
1
If poor (1), please explain:
7.
How would you rate overall customer
service?
5
4
3
2
1
If poor (1), please explain:
8.
How easy is it to return goods when
necessary?
5
4
3
2
1
If poor (1), please explain:
9.
How timely are we in resolving problems
when they arise?
5
4
3
2
1
If poor (1), please explain:
10.
How do you rate our Accounts Receivables
practices?
5
4
3
2
1
Are the invoices clear?
5
4
3
2
1
Is it easy to match up with goods received?
5
4
3
2
1
If poor (1) on any of the 3 questions,
please explain:
11.
Do you feel you are getting enough
attention from your sales representative?
5
4
3
2
1
If poor (1), please explain:
Thank you for your comments. Please let us
know how we can better support your business expectations by providing
additional comments or suggestions:
